01About this policy

This Privacy Policy explains how Flow Foods collects, uses, and shares personal information when you visit our website, place an order, or contact us. References to 'we,' 'us,' and 'our' mean Flow Foods. This policy covers our store and communications with us; third-party services have their own privacy policies.

02Information you provide

When you make a purchase, we and our payment provider collect information needed to complete the transaction, such as your name, email address, billing and shipping addresses, order details, and payment information. Stripe processes payment details through its hosted checkout. Our website does not collect or store your full payment card number or security code.

When you use our contact form, we collect your name, email address, subject, and message. We also receive information you send when asking about an order, requesting support, or providing feedback. Please do not include payment card numbers, medical records, or other sensitive details in contact messages.

03Cart and website information

We save cart contents in your browser's local storage so your selections remain available between visits. When you request shipping options, your destination ZIP code and cart details are used to calculate rates.

Our hosting and service providers may process technical information such as your IP address, browser and device information, requested pages, timestamps, and error or security logs to deliver and protect the website.

04How we use information

We use personal information to process payments, fulfill and ship orders, provide order updates, answer questions, and handle returns or other customer-service requests. We also use information to remember your cart, calculate shipping options, maintain the website, investigate errors, prevent fraud, and meet accounting, tax, and other legal obligations.

If you authorize us to publish a testimonial, the approved text and attribution may be visible to anyone visiting the website. Please contact us if you would like us to review or remove a testimonial you provided.

05Service providers and other disclosures

We share information as needed with providers that help operate the store. These include Stripe for payments, Netlify for website hosting, PageDragon for handling contact-form inquiries, shipping carriers for deliveries, and providers assisting with business administration or customer support.

We may disclose information when required by law, in response to a valid legal request, or when reasonably necessary to prevent fraud, protect safety, or defend legal rights. Information may also be transferred as part of a merger, acquisition, or sale of the business, subject to applicable privacy requirements.

06Browser storage and third-party services

You can clear saved cart information through your browser's site-data settings. Clearing storage may remove your cart, and blocking essential storage or cookies may affect site or checkout functionality.

Payment and other service providers may use cookies or similar technologies for checkout, authentication, and fraud prevention. Their policies explain their practices and available choices. Links to external websites do not place those websites under our control.

07Retention and security

We retain personal information for as long as reasonably necessary for the purposes described here, including fulfilling orders, providing support, keeping required business records, resolving disputes, and complying with law. The appropriate period depends on the type of information and applicable obligations. Cart data in your browser remains until it is updated or cleared.

We use reasonable safeguards to protect personal information, but no internet transmission or storage system can be guaranteed completely secure. Please avoid sending sensitive information through ordinary email or our contact form.

08Your choices and privacy requests

You can contact us to request access to, correction of, or deletion of personal information associated with you. Depending on your location and applicable law, you may also have rights to receive a copy of your information, restrict or object to certain processing, withdraw consent where processing relies on it, or appeal a decision about your request.

We may need to verify your identity before responding. Some information may need to be retained for legal obligations, fraud prevention, or unresolved transactions. We will respond in accordance with applicable law. You may also contact the relevant privacy regulator about your concerns.

09Children's privacy

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate steps to remove it.

10International visitors

Our store and service providers may process information in the United States and other countries where they operate. Privacy laws may differ from those in your location. Where applicable law requires safeguards for international transfers, those requirements apply to our handling of your information.

11Updates to this policy

We may update this policy as our services or information practices change. We will post the revised policy here and update the date. Where required by law, we will provide additional notice or obtain consent before making changes to how personal information is used.

12Contact us

For privacy questions or requests, use our contact form or email hello@flowseverydayfodmap.com. Please describe your request and include enough information for us to find the relevant order or message.

For details about payment-provider practices, read Stripe's Privacy Policy. Our Terms of Service explain the terms of shopping with us.