01Agreement to these terms

These Terms of Service apply to your use of the Flow Foods website and purchases from our online store. In these terms, 'Flow Foods,' 'we,' 'us,' and 'our' refer to the operator of this store. By using the website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order.

You must be legally able to enter into a binding agreement to make a purchase. You agree to provide accurate contact, billing, and delivery information and to use the website only for lawful purposes.

02Products and food information

We make reasonable efforts to describe our products, ingredients, packaging, and availability accurately. Photographs are illustrative, and colors or packaging may vary. Please read the label on each product you receive for ingredients, storage instructions, and other product information.

Individual food tolerances vary. A low-FODMAP or other dietary designation does not mean a product is suitable for every person or every food allergy. Review ingredients before use and contact us if you have questions. Website content, recipes, and customer testimonials provide general information and are not medical advice. Consult a qualified healthcare professional about your individual dietary or medical needs. Customer experiences do not guarantee similar results for others.

03Prices and payment

Prices are shown in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges are displayed at checkout before you submit your order. Prices and promotions may change, but changes do not apply retroactively to accepted orders.

Payments are handled by our payment processing provider. You confirm that you are authorized to use the payment method you submit. An order cannot be fulfilled unless payment is successfully authorized or received.

04Orders and availability

An order confirmation acknowledges receipt of your order. Orders remain subject to payment verification and product availability. We may decline or cancel an order because of unavailable stock, a material pricing or description error, suspected fraud, or a legal restriction. If we cancel an order after charging you, we will refund the amount paid for the canceled items and any associated charges.

If you need to change or cancel an order, contact us as soon as possible. We will try to help, but changes may not be possible once an order has been processed or shipped. This does not affect cancellation or refund rights provided by law.

05Shipping and delivery

Available shipping destinations, methods, and charges are shown at checkout. Our usual processing and delivery estimates are described in our FAQ. Delivery estimates are not guarantees; carrier delays, weather, customs, and other circumstances may affect arrival times.

If we cannot ship within the promised time, we will notify you and offer the choice of accepting a revised shipping date or canceling for a refund, as required by applicable law. Please provide a complete and accurate delivery address and contact us promptly about missing, damaged, or incorrect shipments.

06Returns and refunds

Under our 30-day return policy, you may contact us within 30 days of delivery to request a full refund for an unused product in its original packaging. Contact us before sending a return so we can provide instructions.

If your order arrives damaged, defective, or incorrect, please contact us with your order details so we can arrange an appropriate replacement or refund. The unused-product condition does not limit your rights concerning defective or incorrectly supplied goods. Any additional rights available under applicable consumer protection law remain in effect.

07Website content and permitted use

Website text, photographs, illustrations, logos, designs, and other content belong to Flow Foods or their respective owners and are protected by applicable intellectual property laws. You may browse the website, shop, and save or print recipes for personal, noncommercial use. Other copying, distribution, or commercial use requires permission from the relevant owner.

You may not misuse the website, introduce malicious code, attempt unauthorized access, interfere with its operation, or use it for fraudulent or unlawful activities. We may restrict access when reasonably necessary to protect the website, our customers, or our business.

08Third-party services and privacy

The website may link to third-party websites or use third-party services for functions such as payment processing. Those providers have their own terms and privacy practices. We do not control the content or operation of external websites.

Our Privacy Policy explains how we handle personal information collected through this website. Please review it when using the store or contacting us.

09Disclaimers and limitation of liability

We work to keep the website accurate and available, but do not guarantee uninterrupted or error-free access. To the extent permitted by law, the website and its informational content are provided on an 'as is' and 'as available' basis without implied warranties of merchantability, fitness for a particular purpose, or noninfringement.

To the extent permitted by law, Flow Foods is not liable for indirect, incidental, special, or consequential losses arising from use of the website. Nothing in these terms excludes or limits liability for fraud, willful misconduct, personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited. These website disclaimers do not override our product descriptions, express promises, return policy, or applicable product warranties.

10Resolving concerns

Please contact us first if you have a concern about an order or these terms so we can try to resolve it. Nothing in these terms prevents you from seeking remedies available under applicable law or contacting a consumer protection authority.

If any provision of these terms is found unenforceable, the remaining provisions continue to apply. A failure to enforce a provision on one occasion does not waive our right to enforce it later.

11Changes to these terms

We may update these terms by posting a revised version on this page and changing the date below. Updates apply to future use of the website; the terms in effect when you place an order govern that purchase. We will provide additional notice of material changes when required by law.

12Contact us

Questions about these terms or an order? Use our contact form or email hello@flowseverydayfodmap.com. For shipping and return information, visit our FAQ. You can also read our Privacy Policy.